At Controlled Insanity Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, your item must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be in its original packaging.
- Be accompanied by proof of purchase (order confirmation or receipt).
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded:
- Sale, clearance, or discounted items.
- Gift cards.
- Personalized or custom-made products.
- Items showing signs of wear, washing, damage, or alteration.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Email: support@controlledinsanityshop.com
Please include:
- Your order number.
- Clear photos of the item and packaging.
- A brief description of the issue.
We will review your request and provide a suitable resolution as quickly as possible.
Exchanges
We only replace items if they are:
- Damaged.
- Defective.
- Incorrectly shipped.
If you need a different size or color, please contact us before returning your item. Exchanges are subject to stock availability.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The item arrived damaged or defective.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.
Refund Process
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellation
Orders may be cancelled only before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@controlledinsanityshop.com
We aim to respond to all customer inquiries within 24–48 business hours.
